• Dynamics CRM - Workaround for Access Issues with Deleted AD User

      Roshan Mehta, 21 November 2019

      One of our clients ran into an interesting issue where a user (let’s call her Sally Jones) could not log into Dynamics CRM (on-premise). Sally had left the company, and her CRM user account had been disabled and her Active Directory user account (DOMAIN\sj1) deleted. She then returned to the company

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    • Regarding Not Being Set on Create of Activity Records in Dynamics 365

      Roshan Mehta, 12 July 2019

      When creating an Activity record from a Timeline in Dynamics 365, I noticed that the Regarding field was not mapping through automatically. This happens on both Quick Create forms and Main forms. The screenshot above shows the result when I try to create a Task from the Timeline on a Case record. No

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    • Dynamics 365 - Who Created that Solution?

      Roshan Mehta, 09 May 2019

      Here’s a quick and easy tip for you. Suppose you have multiple people in your organisation with the System Administrator or System Customizer Security Roles. This gives them the right to create solutions. Sometimes, a change is made in your system and even though you can track it down to a solution

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    • Wrong Status Reason When Revising Quote in Dynamics 365

      Roshan Mehta, 05 December 2018

      We noticed an interesting issue when revising Quotes in Microsoft Dynamics 365, where the Status Reason of the revised Quote was set to something other than “Revised”. Through our normal troubleshooting, we checked to see if there were any plugins, synchronous workflows, or other logic in the syste

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    • Gotcha with Bulk Deletion Jobs in Dynamics 365

      Roshan Mehta, 14 November 2018

      Bulk Deletion Jobs in Dynamics 365 allow you to build a query and then bulk delete records in the system that match that query. To save time, you can use an existing System or Personal view when building your Bulk Deletion criteria. However, there is one very dangerous issue with this. In Advanced F

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    • Unhandled Scenarios for Dynamics CRM Email Integration

      Roshan Mehta, 22 August 2018

      Microsoft Dynamics CRM/365 provides functionality to integrate your CRM with your mail system. This allows you to track email messages in CRM and send timely email messages to the people that matter most for your organisation. There are several options available for email integration with Dynamics C

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    • Dynamics 365 Under the Hood - Matching Email Addresses to Records

      Roshan Mehta, 22 March 2018

      For those of you tracking emails in the Outlook Client, or using the Email Router or Server-Side Sync to copy emails into your CRM system, you may have wondered how Dynamics 365 matches email recipients to different records. This blog provides an overview of what happens under the hood. The EmailSea

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    • Be Careful when Configuring Security Roles for Business Process Flows in Dynamics 365

      Roshan Mehta, 04 September 2017

      Microsoft Dynamics 365 introduces a fancy new editor for Business Process Flows. Although it looks slick and provides a visual representation of your processes, there is a fundamental problem with the new designer with regards to Security Roles. To illustrate the issue, I will be comparing the desig

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    • The Danger of SQL Operations in Microsoft Dynamics CRM

      Roshan Mehta, 26 June 2017

      You may have heard that performing SQL operations on your Microsoft Dynamics CRM databases are dangerous or unsupported. But what does that mean? What is so dangerous about it? Why is it unsupported?To clear the air, I’m talking specifically about anything that will alter data in your system and I’m

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    • Restarting Record Creation and Update Rules in Dynamics 365

      Roshan Mehta, 08 May 2017

      We’ve recently worked on a large Case management system for a client, which uses Record Creation and Update Rules in Dynamics 365. The basic configuration of the client Dynamics CRM system is as follows: 1.    Multiple Queues and corresponding mailboxes with email addresses2. &nb

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    • Dynamics 2016 Bulk Removing Solution Fields Gotcha

      Roshan Mehta, 18 April 2017

      Microsoft Dynamics CRM 2016 introduced a handy feature which allows you to add subcomponents (or entity assets) to a solution. This means you can strip down your solutions to only include the subcomponents you need. I recently needed to remove fields from a solution because no changes were made to

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    • Customer Field in Dynamics CRM 2016 SP1

      Roshan Mehta, 29 August 2016

      Microsoft Dynamics CRM 2016 Service Pack 1 (SP1) introduces the “Customer” field type – a new data type which gives you the ability to add a lookup field to a customizable entity which allows users to select Accounts or Contacts. Requests for this feature date back to the CRM 4.0 days, so it is nice

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    • Issues with IFD and Dynamics CRM 2016 Update 0.1

      Roshan Mehta, 03 May 2016

      While performing test patch updates to our clients in Auckland, Wellington and Christchurch we encountered strange behaviours with Microsoft Dynamics CRM 2016 Update 0.1. Microsoft Dynamics CRM 2016 Update 0.1 fixes a lot of issues with the RTM build of CRM 2016, but also introduces some major prob

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    • Command Bar Buttons Disappearing in Dynamics CRM

      Roshan Mehta, 03 February 2016

      A CRM user recently reported that they were unable to see items within fly-out menus on the command bar in Dynamics CRM 2013. Whenever they tried to run a report against an Account, they would see "No actions available" when selecting a report to run. They received the same message when trying to cr

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    • Dynamics CRM 2013 – Problem with Dynamic Record URLs in Workflow Processes

      Roshan Mehta, 04 May 2015

      I recently encountered an issue with the use of dynamic record URLs in workflow processes in Microsoft Dynamics CRM 2013. These URLs are commonly used when sending e-mail messages through workflow processes, so users can simply click on a hyperlink which will take them to a specific record in CRM.

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