Agentic AI: What Business Leaders Must Get Right

As AI evolves from assisting employees to acting autonomously across workflows, organisations are entering a new phase of transformation known as agentic business transformation. In a recent post on the Microsoft Power Platform Blog, leaders are encouraged to rethink how work is designed and governed as AI agents take on more decision-making and execution roles. The shift signals a move from simple productivity gains toward redesigning entire business processes.

Here are three key insights to ensure your AI adoption actually delivers real value:

• Productivity is the starting point — not the goal

  AI is not just about meeting summaries, drafting content, or finding information faster. The real impact comes from redesigning workflows so AI agents can handle defined tasks end-to-end, while people step in where judgement and context matter most.

• Systems of record are evolving

  Modern AI deployments shift responsibility from people to agentic systems operating within clear boundaries. In customer service, for example, agents can manage routine interactions, gather context across sales, service, and billing, and route complex cases with the right information attached.

• Governance and measurement are the real differentiators

  As AI agents scale, complexity grows quickly. Success in agentic CRM will depend on how well organisations govern their agents and measure outcomes such as resolution time, cash collection, or pipeline velocity.

Reimagine how work gets done in Dynamics 365 and Power Apps with AI. Discover Infinity AI Agents and contact us today to see what intelligent automation can do for your business.

Azure DevOps Refreshes Team Calendar Extension with UI and Usability Improvements

Microsoft has released a new update to the Team Calendar extension in Azure DevOps, bringing a refreshed user interface and several usability improvements. The update focuses on visual enhancements, including a redesigned side panel, a cleaner summary view, and better event organisation. These changes aim to make it easier for teams to navigate schedules, manage events, and view availability at a glance.

Here’s what you can expect:

• Side Panel UI Improvements

  The side panel has been completely refreshed with a cleaner, modern design that integrates more seamlessly with Azure DevOps.

• Enhanced Summary View

  The Calendar Summary panel now features clearer, more organised cards for Iterations, Days Off, and Events. It also adapts to your screen space and includes expandable sections so you can easily view more or less information.

• Organised Event Categories

  Events are now grouped by category for easier navigation. Categories can be expanded or collapsed, include colour indicators for quick recognition, and show event counts at a glance.

• Collapsible Sidebar

  Need more screen space? You can now collapse the sidebar to focus on your calendar.

• Event Colour Customisation

  Customise event category colours to match your team’s preferences or conventions.

• Searchable Teams

  Switching between teams is now faster with the new team search functionality.

• Dialog Improvements

  Event and Days Off dialogs have been updated with improved usability and a modern date picker.

Want to know how you can keep highly sensitive information in Azure? Discover Secret Vault and contact us today!

Managing schedules is easier with the latest Azure DevOps updates—but protecting sensitive information is just as important. Discover how Secret Vault helps you securely store highly sensitive data in Azure. Contact us today to learn more.

Dynamics 365 Contact Center Improves Call Reliability With Desktop Companion Support

Microsoft has announced support for the Desktop Companion App (DCA) in embedded mode for Dynamics 365 Contact Center, enabling more reliable voice continuity when customer service reps work inside third-party CRM environments. The update helps maintain active voice calls even if the browser refreshes or becomes unresponsive, offering lower latency and uninterrupted communication workflows

Here’s what you need to know:

• Why it matters

  Embedded deployments let organisations run Contact Center inside a non-Microsoft CRM without switching tools. Pairing it with DCA keeps voice traffic independent from the browser — reducing dropped calls and improving audio stability.

• What’s new for Embedded mode

  You get call continuity during browser refreshes or freezes, lower latency, steadier audio, and lightweight controls designed for cross-CRM environments.

• How it works

  Dynamics 365 Contact Center routes the interaction, DCA establishes a desktop voice path to maintain the call, and once the browser session stabilises, everything re-synchronises — keeping the CSR in one seamless workflow.

• Why use it

  It delivers higher reliability, better call quality, and improved CSR productivity — without disrupting existing CRM workflows.

• Getting started

  Enable the embedded experience, install the required browser extension, and configure DCA. Once set up, CSRs can use it as needed while recording and transcription continue (if configured).

Strengthen customer loyalty and drive smarter engagement with a powerful CRM solution. Get in touch with us today.

Microsoft Rolls Out Quality Updates to Power Apps Modern Controls in Canvas Apps

Microsoft has announced a set of quality-focused updates to modern controls in Power Apps canvas apps, targeting nine core controls such as Text, Combo Box, Date Picker, and Number Input to improve reliability, performance, and consistency. These refinements are designed to make modern controls more dependable in production apps and more intuitive for makers, while laying the groundwork for future enhancements.

Here’s what that means for makers:

• Combo Box – Built for scale

  Handles thousands of items seamlessly. With the SearchText output property enabling server-side filtering, it scales to even the largest datasets.

• Date Picker – View-mode you can trust

  Now truly read-only in DisplayMode.View. Date formats and time zones are consistently honored, and the calendar flyout behaves properly on mobile.

• Text Input – Performance, fixed

  OnChange now fires on blur — not every keystroke — eliminating common performance issues and unintended formula side effects.

• Text – Now interactive

  With OnSelect, you can trigger navigation or actions without adding a separate button. AutoHeight recalculates correctly, and vertical alignment now defaults to Middle.

• Number Input – Finally consistent

  Styling aligns with Text Input. OnChange fires on blur and step clicks. Min and Max validation now prevents runtime configuration errors.

• Tab List – Design control without workarounds

  New Appearance options (Transparent, Subtle, Underline, Filled) give you built-in styling flexibility — and item order is preserved as defined.

• Radio – Works the way you expect

  Item order is maintained, View mode is properly read-only, and selections inside galleries no longer require double-clicking.

• Link – Authoring experience aligned

  Text wrapping works correctly, and Alt+Click opens links in the editor — just like classic controls.

• Info Button – Accessibility improved

  Flyouts expand reliably, click behavior is smoother, and focus is now managed automatically.

Unlock smarter, more connected operations by pairing your CRM with custom business apps. Get in touch with our team today.

Microsoft Unveils Power Platform February 2026 Feature Update

Microsoft has rolled out its February 2026 feature update for Power Platform, bringing deeper AI integration, new app-building tools, and improved governance capabilities across Power Apps, Power Automate, and Power Pages. Highlights include public preview of Microsoft 365 Copilot chat inside model-driven apps and enhanced agent collaboration tools, alongside modern controls, theme reuse, and expanded administrative features that help teams build and manage solutions more effectively.

Here’s what’s new:

• Work Smarter Without Leaving Your App

  M365 Copilot chat is now embedded directly inside model-driven apps. Users can ask questions, reason over in-app data, and connect insights from documents and conversations — all within the flow of work.

• Turn Agents Into Action-Takers, Not Just Responders (Public Preview)

  Power Apps MCP introduces agentic capabilities that transform app experiences into agent tools. Agents can parse unstructured data into forms, create records, and flag items for human review — accelerating data entry and reducing manual effort.

• Design Cleaner, More Professional Apps — Faster (Public Preview)

  The modern Card control helps makers build responsive, structured layouts using a single layout-aware control — reducing complexity while improving UI consistency.

• Standardize Your Branding in Seconds (Generally Available)

  Theme copy-paste lets you reuse colors, typography, and design tokens across canvas apps — eliminating repetitive styling work and ensuring brand consistency.

• Reduce Errors with Built-in Confirmation Prompts (Generally Available)

  The Confirm() function adds a fluent modal dialog that prompts users to confirm or cancel actions — helping prevent accidental clicks and improving user experience.

See the full list of Power Platform updates.

Want to know how Power Platform helped New Zealand Police Association (NZPA) deliver more services to their members? Read our case study and contact us today.

Dynamics 365 Enhances Contact Center Security for Sensitive Customer Interactions

Microsoft is rolling out enhanced security features in Dynamics 365 Contact Center to help organizations securely handle high-trust customer interactions, such as payments and identity verification, while protecting sensitive data. The update introduces capabilities like Secure Consult & Transfer, enabling agents to involve external secure endpoints without exposing confidential information. This marks a strategic step toward compliant, friction-free service workflows for industries with strict privacy requirements.

Here’s what you need to know:

• What is Secure Consult & Transfer?

  Secure Consult & Transfer protects customer journeys by enabling agents to involve external secure endpoints in conversations — while maintaining strict privacy and compliance boundaries.

• How the security works

  Secure numbers are configured through specific contact settings. During runtime, the platform automatically enforces protections — no manual intervention required. These settings are flexible and can apply to consult, transfer, or both.

• How consult and transfer works

  Administrators can control recording and transcription during consult and transfer — choosing to follow workstream settings, stop recording while continuing transcription, or stop both. They can also configure whether customers are placed on hold or managed according to workstream rules during consult.

• Why use it?

  It protects sensitive customer data without disrupting workflows while enabling secure payment and identity verification scenarios with trusted endpoints. Compliance controls for recording and transcription are applied automatically and safely in real time.

Secure your transactions with your customers using a reliable CRM. Discover the power of customer relationship management and contact us today.

Power BI February 2026 Release Brings Smarter Copilot, New Reporting Tools

Power BI’s February 2026 update brings a wave of enhancements focused on usability, AI integration, and reporting performance. The latest release continues Microsoft’s push to make analytics more intuitive and impactful for businesses.

Here’s what you need to know:

• Copilot & AI Just Got Smarter

  The Copilot character limit has increased to 10,000 characters across all surfaces—Standalone, Report Pane, Apps, Mobile, and Embedded. This means you can now write longer, more detailed prompts to get richer, more precise AI-powered insights.

• Reporting: Input Slicer Upgrade

  The Text Slicer is now officially renamed to Input Slicer—and it’s more powerful than ever. Users can filter reports using free-form text with flexible options like exact match, contains, or starts with—making data exploration faster and more intuitive.

• Modeling: Safer, Smarter DAX

  A new DAX function, TABLEOF, joins NAMEOF as its companion. Together, they make your DAX formulas more resilient by referencing model objects that automatically adapt to renames—reducing fragile text-based logic and improving maintainability.

• Visualisation: Pie PRO (Filter)

  Pie PRO (Filter) enhances pie and donut charts with advanced labeling and category-level reference markers.This gives users better performance context and the ability to interact directly with chart data.

• Other Updates: Fabric Copilot Capacity

  Fabric Copilot capacity allows organizations to centralize Copilot usage across Power BI Desktop, Pro, and Premium per-user workspaces into one designated capacity. Starting February 8, 2026, the tenant setting for Fabric Copilot capacities will be enabled by default.

Check out the full list of Power BI’s February 2026 update.

Unleash the power of your data with Power BI. Discover Business Intelligence and contact us today!

Power BI Makes Input Slicer Generally Available to Simplify Free-Form Filtering

Microsoft has announced that the Input Slicer—formerly known as the text slicer—is now generally available in Power BI, giving users the ability to type or paste text directly into a visual to filter report data more flexibly. The new Input Slicer lets report consumers apply text-based filters with operators like contains or starts with, and can even collect free-form user input for scenarios such as comments or task flows.

Here’s what you need to know:

• What can you do with the Input Slicer?

  Quickly narrow down reports by typing full or partial values — whether it’s an Order ID, Customer Name, or Product Code. Instead of selecting items one by one, simply type what you’re looking for and let Power BI do the filtering instantly.

• How to get started

  Create sample data in a blank report. In Power BI Desktop, go to Modeling > New Table and enter your DAX expression. Then build a simple bar chart using Product and Sales so you can see the slicer in action.

• How it works

  Add the Input Slicer from the Visualizations pane and drag your desired field (e.g., Product) into the Field well. Type a value like “a” and press Enter — matching results instantly appear (e.g., Apple, Banana, Date, Grape).

• Advanced filtering options

  Choose how your input matches your data using operators like contains, starts with, or exact match. You can also switch between allowing multiple values or limiting the slicer to a single selection.

• Where this shines

  Perfect for sales teams reviewing specific accounts, support teams searching for tickets, or any scenario that requires fast, precise filtering across large datasets.

Unlock the full potential of your data with Power BI. Discover how Business Intelligence can transform your organisation—contact us today.

Microsoft Rolls Out February Update for Visual Studio 2026

Microsoft has released its February 2026 update for Visual Studio, delivering a fresh set of improvements across AI assistance, diagnostics, and core developer workflows in the IDE. The latest Visual Studio update continues the platform’s evolution with smarter tools and performance refinements aimed at helping developers stay productive in real-world development scenarios.

Here’s a quick rundown of the newest features designed to make you faster, sharper, and more efficient as a developer:

• Smarter Test Generation with GitHub Copilot

  Generate unit tests for your C# code faster using Copilot. Just type @test in Copilot Chat, describe what you want to validate, and it creates the test code for you — with support for xUnit, NUnit, and MSTest.

• Slash Commands for Custom Prompts

  Access your favorite custom prompts faster using slash commands in Copilot Chat. Type / and your saved prompts appear at the top of the list, marked with a bookmark icon for easy access.

• C++ App Modernization (Public Preview)

  Copilot-powered modernization for C++ is now available in Public Preview. Upgrade your C++ projects to the latest MSVC versions and resolve upgrade-related issues with guided assistance from Copilot.

• DataTips in IEnumerable Visualizer

  Debugging just got easier. You can now use DataTips inside the IEnumerable Visualizer. Hover over any value in the grid to see the full underlying object — the same DataTip experience you’re used to in the editor or Watch window.

• Analyze Call Stack with Copilot

  When debugging pauses, select Analyze with Copilot in the Call Stack window. Copilot reviews the current stack and explains why execution stopped — whether your thread is waiting, looping, or blocked.

• Profiler Agent with Unit Test Support

  The @profiler agent now works with unit tests. Use your existing tests to measure performance improvements and optimize code more effectively. It can automatically discover relevant unit tests or BenchmarkDotNet benchmarks that exercise performance-critical paths.

Boost your productivity further by partnering your Dynamics 365 and Power Platform with custom business applications. Contact us today!

Microsoft SQLCon Co-Located With FabCon: What You Need to Know

Microsoft is spotlighting key reasons data and analytics professionals won’t want to miss SQLCon, taking place in Atlanta this March. Co-located with the Microsoft Fabric Community Conference, the event aims to bring together the SQL community for learning, collaboration, and insights into the evolving data landscape.

Here’s what you need to know:

• Event Details

  SQLCon will take place on March 16–20 in Atlanta. One registration gives you access to both conferences—no double sign-up needed—unlocking sessions across SQL, Fabric, and AI.

• Who Should Attend?

  DBAs, developers, data engineers, architects, and leaders building data-driven teams. Connect with engineers, MVPs, and product teams through live conversations, Q&A sessions, and deep technical discussions.

• Why Attend SQLCon?

  Explore 50+ deep-dive sessions covering SQL Server, Azure SQL, SQL database in Fabric, performance tuning, security, modernization, and AI-powered solutions—plus hands-on workshops where you’ll leave with practical scripts and patterns you can apply immediately.

• What Makes It Even More Valuable?

  Get a front-row seat to where SQL is heading. Hear directly from engineering teams, catch first-look announcements, and see live demos across SQL tooling, drivers, SSMS/VS Code extensions, Copilot integrations, and Fabric SQL experiences.

Get your tickets now.

Unlock greater productivity by pairing your CRM with custom-built business applications designed around your processes. Let’s build smarter solutions together—contact us today.