Microsoft Expands AI Agent Capabilities with Dynamics 365 Sales MCP Server

Microsoft has announced the general availability of Dynamics 365 CX MCP Server – Sales, bringing CRM capabilities into supported AI agents and seller experiences. This update allows organisations to access trusted sales data, business logic, and actions across different AI-powered tools without being restricted to a single CRM interface.

Here's what you need to know:

• Move from a CRM Destination to a System of Action

  Traditionally, CRM has been where sales teams go to find information, update records, and manage processes. With AI agents, sellers can simply express what they want to accomplish while agents retrieve relevant context, reason through information, and take actions on their behalf—all while Dynamics 365 Sales maintains the customer data, business logic, and security controls.

• Access 59 Tools for Core Sales Activities

  The MCP Server includes 59 tools at general availability, providing reusable building blocks for essential seller workflows. AI agents can combine these tools to complete complex tasks, such as retrieving opportunities, recalculating prices, creating quotes, and converting them into orders, while following existing Dataverse permissions.

• Bring Sales Capabilities Across AI Experiences

  The server provides a shared capability layer for Microsoft experiences such as Cowork and Sales Agent, as well as compatible customer-built agents and other MCP-enabled AI tools. This means organisations can create focused sales experiences without rebuilding CRM integrations for every application.

• Keep Security and Governance in Place

  Connections are managed through the Microsoft-hosted Agent 365 Tooling Gateway, which handles authentication to your Dataverse environment. Existing Dataverse roles and permissions continue to govern access, helping organisations extend sales capabilities to AI experiences while maintaining established security and governance controls.

• Start Using Dynamics 365 CX MCP Server – Sales

  Now generally available, the server offers several ways to bring AI into everyday sales activities. Build an agent in Copilot Studio to prepare sellers for customer calls, create skills for deal reviews and lead triage, or bring Dynamics 365 Sales data and actions into tools your teams already use, including GitHub Copilot CLI, Visual Studio Code, Cowork, and other MCP-compatible clients.

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Copilot Cowork Simplifies Dataverse App Development with the New Plugin

Microsoft has brought the Dataverse plugin to Copilot Cowork, making it easier to build business applications using natural language prompts. The new capability brings data modelling, business logic, security, and app development into a more unified workflow while keeping governance and user approvals in place.

Here's what you need to know:

• Build Dataverse Apps from a Single Prompt

  Describe the app you need in plain language, and Copilot Cowork can create the Dataverse tables, relationships and sample records for you. It also reuses existing Dataverse data and incorporates your business requirements into the app.

• Keep Governance and Security in Place

  The Dataverse plugin works within your existing security permissions and requires your approval before making changes. All operations take place in your own environment, keeping your established security roles and governance practices in place.

• Go from Data Model to Published App

  Once the data structure is ready, Copilot Cowork builds the app interface, connects the Dataverse tables and applies a theme. It also runs several checks before publishing the app through Microsoft Copilot Managed Runtime (preview).

• Enforce Business Rules Automatically

  Copilot Cowork can apply the business rules you describe, such as limiting event registrations and automatically placing additional participants on a waitlist. Every registration and update is saved directly in Dataverse, keeping your business data in one place.

• Get Started with the Dataverse Plugin

  Connect the Microsoft Dataverse plugin to your environment through Copilot Cowork's Customize settings. Describe the app you want to build, review each approval request and let Cowork handle the development process.

• Bring Dataverse to More AI Development Tools

  Dataverse is expanding beyond Copilot Cowork to other AI-powered development platforms, including GitHub Copilot, Claude, Codex, ChatGPT and Cursor. This makes it easier to use Dataverse as a trusted business-data foundation across different tools while maintaining consistent skills and governance controls.

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Prepare for Your Next Microsoft Certification with Visual Studio Subscriptions

Microsoft is highlighting how Visual Studio Subscriptions can help developers prepare for their next Microsoft certification. Eligible subscribers can access learning resources from Cloud Academy and Pluralsight, helping them build technical skills and gain practical experience as they work towards their certification goals.

Here's what you need to know:

• Build Your AI Development Skills

  Preparing for the Microsoft Certified: Azure AI Apps and Agents Developer certification through the AI-103 exam can help you learn to develop generative AI applications, integrate AI services, and create intelligent agents and workflows. Pluralsight offers AI-103-aligned learning resources to help you explore these concepts and prepare for your certification goals.

• Strengthen Your Azure Administration Skills

  Preparing for the AZ-104 exam can help you develop practical knowledge of Azure virtual networks, storage, compute resources, and identity management. Cloud Academy and Pluralsight offer AZ-104 training to help you explore relevant administration concepts and build the skills needed to manage Azure environments.

• Develop Your Cloud Architecture Expertise

  Preparing for the AZ-305 exam can help you strengthen your ability to design Azure solutions covering infrastructure, security, data storage, and business continuity. Cloud Academy and Pluralsight provide AZ-305-aligned learning resources to help you study cloud architecture concepts and work towards the Microsoft Certified: Azure Solutions Architect Expert certification.

  Note: You must earn the Microsoft Certified: Azure Administrator Associate certification to qualify for the Azure Solutions Architect Expert certification.

• Put Your Learning into Practice

  Cloud Academy and Pluralsight offer technical courses, guided labs, and hands-on learning experiences to help you apply your knowledge and develop practical skills. If your Visual Studio Subscription includes Azure monthly credits, you can also explore eligible Azure services, test configurations, and practise in a development environment.

• Start Preparing for Your Next Certification

  Your Visual Studio Subscription can be a valuable starting point for building technical expertise, pursuing professional certifications, and advancing your career. Visit the Visual Studio Subscriptions portal to activate your eligible Cloud Academy and Pluralsight benefits and explore learning resources aligned with your certification goals.

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Explore What’s New in the Visual Studio October 2026 Update

Microsoft has announced its October update for Visual Studio, introducing improvements designed to make everyday development tasks smoother and more efficient. The update focuses on helping developers review code changes, manage merge conflicts, and keep coding with fewer interruptions.

Here's what you need to know:

• Compare Your Current Code with Earlier Commits

  Need to see how your code has changed since an earlier commit? Compare it directly with your working tree to review committed changes and ongoing edits in one view.

• Resolve Multiple Merge Conflicts at Once

  Resolving conflicts file by file can slow down your workflow, especially when you already know which version to keep. Visual Studio now lets you apply the same resolution to multiple conflicted files in one action.

• Explore the New GitHub Copilot Chat Experience

  Looking for a smoother AI-assisted coding experience? The updated Copilot Chat experience supports more capable agent workflows, longer-running sessions, and more consistent behaviour across Copilot tools.

• Pick Up Where You Left Off with Hot Exit

  Closing Visual Studio no longer means losing track of unfinished work. Hot Exit restores unsaved documents, existing edits, and your tab and window layout when you reopen the IDE.

• Rearrange Document Tabs with Keyboard Shortcuts

  Keep your workspace organised without reaching for the mouse. Use Ctrl+Shift+PgUp and Ctrl+Shift+PgDn to move document tabs and supported tool windows.

• Customise Fonts and Colours More Easily

  Finding the right editor settings is easier with category-based navigation, integrated search, and inline previews. You can also manage your customisations through settings.json, making them easier to inspect, edit, share, or revert.

• Make the Most of Visual Studio

  From more efficient Git workflows to a more personalised coding environment, these updates give developers new ways to manage their code and stay productive. Explore the latest features and see which improvements fit your development workflow.

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Continue Your Investigation Without Losing Unsaved Notes in Visual Studio

Microsoft is making it easier for developers to pick up where they left off during bug investigations in Visual Studio 2026. The latest version introduces improvements that help preserve unfinished notes between sessions, so developers can return to their investigation without losing track of important details.

Here's what you need to know:

• Create a Standalone Markdown Note

  Press Ctrl + N, select Markdown File, then choose Open to start writing without adding the file to your project. You can organise your investigation notes using headings, lists, and code blocks, then preview your Markdown as you work.

• Pick Up Where You Left Off

  Enable Hot Exit by going to Tools > Options > All Settings > Projects and Solutions > General and selecting Reopen unsaved documents on solution load or empty environment. Once enabled, Hot Exit restores your open documents and unsaved edits when you reopen Visual Studio, letting you continue your notes without saving them immediately.

• Get More from Hot Exit

  Hot Exit also preserves changes to previously saved files, your tab and window layout, and undo functionality for saved files. You can even continue using Ctrl + Z on saved files after restoring your session.

• Keep Temporary Notes Separate from Your Project

  Standalone Markdown files are useful for recording debugging steps, tracking possible causes, or listing what to investigate next. When you're ready to keep or share your findings, save the note and add it to your repository if needed.

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Microsoft Introduces Contact Center Intelligence to Transform Customer Experiences

Microsoft has introduced Microsoft Contact Center Intelligence (CCI), a new AI-powered solution designed to improve customer experiences and contact centre performance. Now in public preview, it brings intelligent agents, quality assurance, and analytics to existing contact centre platforms, helping organisations modernise customer service without requiring a complete system replacement.

Here's what you need to know

• What Is Microsoft CCI?

  Powered by Microsoft IQ, CCI combines CRM data, contact centre insights, and organisational intelligence to help AI agents resolve customer needs with relevant context, enterprise security, and governance.

• Three Agents, Three Business Outcomes

  Microsoft CCI features three specialised agents designed to improve customer service, quality assurance, and contact centre operations. From resolving enquiries to evaluating interactions and optimising workflows, each agent supports better business outcomes.

• Key Features of Microsoft CCI

  Microsoft CCI combines AI-powered self-service, quality analytics, flexible integrations, voice biometric authentication, and centralised agent governance. With access to Microsoft IQ and more than 1,700 connectors, organisations can deliver more personalised, consistent, and efficient customer experiences

• Your Existing Contact Centre Modernised

  Build, test, and deploy AI agents grounded in your business data without a major migration. Combine structured and generative conversations, with handoffs to human representatives when needed.

• Improve Quality and Compliance

  Evaluate historical self-service conversations against built-in and custom metrics, with real-time evaluation coming soon. Measure up to 100% of conversations for greater visibility into service quality.

• Build Trust into Every Interaction

  Voice biometric authentication can reduce separate verification steps and support smoother customer experiences, including when calls are handed over to human representatives.

• How Can You Get Started?

  Microsoft CCI is available in global public preview, except in Austria, with usage-based pricing through Copilot Credits. Connect your existing contact centre through the Microsoft CCI portal and configure an agent for a high-volume customer enquiry.

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Discover More Benefits Included in Your Visual Studio Subscription

Microsoft is encouraging Visual Studio subscribers to explore the benefits already included in their subscriptions and share what they want to learn next. In its latest blog post, Microsoft highlights opportunities to build with Azure credits, access technical learning resources, and use developer tools while inviting feedback to help shape future Visual Studio Blog content.

Here's what you need to know:

• Experiment with Azure Without the Extra Cost

  Curious about a new Azure service but hesitant to request additional budget? Eligible Visual Studio subscribers receive monthly Azure credits to explore eligible services, test architectures, and build proof of concepts.

• Build Your Skills with Included Learning Resources

  Preparing for an Azure certification or looking to expand your technical knowledge doesn't have to mean purchasing another course. Eligible Visual Studio Subscriptions include access to learning providers such as Cloud Academy and Pluralsight, which offer courses and hands-on training to help you prepare for certifications like Microsoft Certified: Azure Administrator Associate (AZ-104).

• Speed Up Development with Ready-Made UI Components

  Building dashboards and business applications often requires interactive charts, sortable data grids, and other interface elements that take time to develop. Eligible Visual Studio subscribers can access Syncfusion developer tools with prebuilt UI components, helping them spend less time building common features from scratch.

• Discover More Benefits in Your Subscription

  Your Visual Studio Subscription may include useful tools and resources beyond the benefits you already use. Visit the Visual Studio Subscriptions portal to explore available offers and find new ways to learn, experiment, and develop applications more efficiently.

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Visual Studio 2026 Makes Comparing Code with Earlier Commits Easier

Microsoft has introduced a new way to review code changes in Visual Studio 2026 version 18.11, making it easier for developers to compare their current work with an earlier commit. The new Compare with Working Tree option helps developers review historical changes without checking out an older commit or leaving their current workflow.

Here's how it works:

• Step 1: Find the Commit

  Open the commit history or branch list and locate the commit you want to inspect.

• Step 2: Compare with Your Working Tree

  Right-click the commit you want to review and choose Compare with Working Tree to see how it differs from your current code.

• Step 3: Review the Differences

  Select any file in the comparison view to examine its changes. Visual Studio uses the selected commit as the baseline and displays all files that differ from your working tree, including changes made outside that commit.

• Take Note:

  Want to explore more ways to trace code changes? Check out Browse your repository history in Visual Studio to investigate when an issue was introduced or check out an earlier commit to run older code.

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Visual Studio 2026 Introduces New Keyboard Shortcuts for Tab Navigation

Visual Studio is making it easier for developers to navigate their workspace and return to important files without interrupting their workflow. With keyboard shortcuts for managing and revisiting tabs, developers can spend less time navigating between documents and more time focusing on their code.

Here's what you need to know:

• Move Tabs Without Reaching for Your Mouse

  Keep related files together and arrange your workspace with simple keyboard shortcuts. Use Ctrl + Shift + PgUp to move the active tab left or Ctrl + Shift + PgDn to move it right.

• Jump Directly to the Document You Need

  Skip cycling through multiple open files and return to a document by its visible position. Use Ctrl + NumPad1 through Ctrl + NumPad9 to activate the corresponding document tab in the active document group.

• Make Better Use of Tool Window Space

  Visual Studio 2026 allows tool window tabs to size themselves according to their labels instead of matching the longest one. You can also customise minimum and maximum tab widths independently for tool windows and document tabs in Tools > Options > All Settings > Environment > Tabs > Tool Window Tabs.

• Customise Your Keyboard Shortcuts

  Prefer different key bindings? Find Window.MoveTabLeft and Window.MoveTabRight under Tools > Options > Environment > Keyboard to assign shortcuts that suit your workflow.

• Spend Less Time Navigating, More Time Developing

  Small workflow improvements can make a difference when you're working across multiple files and tools. Explore the latest Visual Studio updates to find more ways to streamline your development process.

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Make Business Processes More Proactive with Microsoft Copilot Studio

Microsoft is introducing new capabilities in Copilot Studio to help organisations delegate shared business processes to AI agents that can work proactively and retain context over time. With agent accounts, business process memory, and automated triggers, businesses can build digital teammates that support collaboration and help streamline recurring tasks across their organisation.

Here's what you need to know:

• Connect AI Agents with People, Systems, and Workflows

  Agent accounts allow AI agents to work across Microsoft 365 using their own approved credentials and permissions. They can participate in conversations in Teams and Outlook, contribute to Word, Excel, and PowerPoint, and take on delegated tasks while maintaining clear accountability and oversight.

• Retain Context and Improve Over Time

  Business process memory helps agents carry forward relevant preferences and process knowledge into future tasks, reducing the need for people to repeat instructions. Upcoming agent refinement capabilities are also designed to help makers identify improvements, turn recurring tasks into workflows, and improve agent quality and cost efficiency.

• Handle Complex, Long-Running Tasks

  Triggers in the GitHub Copilot harness allow agents to start working when an external signal occurs or a scheduled interval is reached, without requiring a new prompt each time. Combined with planned browser-enabled cloud computer capabilities, these features open up new possibilities for automating complex, ongoing business processes.

• Start with a Shared Business Process

  The GitHub Copilot harness in Copilot Studio provides a foundation for building agents that can reason, execute tasks iteratively, and use skills across an organisation. For example, a company uses an executive business-case review agent to work across Outlook, Teams, and Word, apply company policies and precedents, and prepare decision-ready briefs for executive review.

Let AI agents simplify everyday tasks in Power Apps and Dynamics 365 with solutions tailored to your organisation’s needs. Explore Infinity AI Agents and contact us today to discuss how they can support your business.