Dynamics 365 Introduces Screen Recording for Deeper Service Insights

Microsoft has introduced screen recording capabilities in Dynamics 365 Customer Service and Contact Center, addressing a long-standing gap in visibility across customer interactions. The new feature enables organizations to capture on-screen workflows, giving supervisors deeper insight beyond voice and chat transcripts. By combining interaction data with real-time screen context, businesses can improve coaching, quality evaluation, and compliance efforts.

Here’s what you need to know:

• See what really happens behind every interaction

  Go beyond guesswork. Screen context helps supervisors deliver more accurate evaluations, uncover training gaps and process inefficiencies, speed up resolution times, and confidently validate compliance.

• Built for both calls and casework

  Whether it’s call handling or case management, this feature adapts to both. Automatically record screens during calls or manually capture sessions across chats and cases—then securely store everything in Dataverse with role-based access.

• Protect data while gaining insights

  Screen recordings can contain sensitive data, so security isn’t optional—it’s built in. With role-based permissions and enterprise-grade governance, only the right people can access recordings, helping you balance operational insights with compliance and trust.

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Microsoft Brings Cloud-Based AI Agents Directly Into Visual Studio

Microsoft’s April 2026 update for Visual Studio marks a major step toward more agent-driven development, introducing cloud agent integration directly within the IDE. Developers can now start cloud-based AI agent sessions to handle tasks remotely, streamlining workflows without leaving their coding environment. This update reinforces Microsoft’s push toward scalable, AI-assisted development by enabling asynchronous, agent-powered task execution.

Here are the new features:

• Cloud Agent Integration

  Start a session directly in Visual Studio, describe the task, and let the cloud agent take over—from creating an issue to delivering a pull request—while you keep working (or even step away).

• Build Your Own Custom Agents

  Create reusable agents tailored to your workflow—now available at both repo and user level, so your setup follows you across projects.

• C++ Agentic Code Navigation (GA)

  Copilot now understands your C++ code structure more deeply—tracing class hierarchies and function calls to support smarter refactoring and edits.

• Agentic Issue-to-Resolution Debugging

  Move beyond static analysis. The Debugger Agent replicates issues, analyzes runtime behavior, and walks you through fixes—step by step, in real time.

• Smarter IntelliSense Prioritisation

  Less noise, more focus. IntelliSense now takes priority, with Copilot stepping in only when you need it.

• Custom Copilot Shortcuts

  Fine-tune how you accept suggestions—by word, line, or full completion—based on how you code best.

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Azure Test Plans Introduces “Actual Result” for Manual Testing

Microsoft has rolled out the “Actual Result” capability in Azure Test Plans, giving teams a more precise way to document what actually happens during manual test runs. The feature is now in public preview and aims to strengthen audit readiness and testing accuracy.

Here’s what you need to know:

• Why it matters

  Manual testing is essential—but often lacks detailed visibility. The new Actual Result field lets you record precise outcomes per test step, improving traceability, audit readiness, and team collaboration.

• Key capabilities

  Capture step-level actual results with flexible configuration at the test plan level, while improving audit support and making test runs easier to review and automate.

• Getting started

  Enable it in your Test Plan Settings (requires Azure Test Plans license), select your preferred mode, and start a manual test run. You’ll be able to capture and review actual results directly in the Test Run Hub.

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Power Apps Enters the Next Phase of Copilot Conversations

Microsoft has announced that custom tools and rich app-powered UI for app-based conversations are now in public preview, marking the next evolution of Power Apps within Microsoft 365 Copilot. The update enables makers to go beyond standard grids and forms by building tailored business actions and immersive, interactive experiences directly inside Copilot. This move gives organizations greater flexibility to shape how users interact with their apps through conversational AI.

Here’s what you need to know:

• Custom tools: Bring your app logic into Copilot

  Your app’s MCP server already supports core actions like querying, creating, and updating data in Microsoft Dataverse. Now, you can go further. Custom tools let you extend your app agent with your own MCP-powered actions—built directly in Power Apps using the prompt builder. Define the name, description, and instructions, and Copilot intelligently decides when to use each tool based on its metadata.

• App-powered UI widgets: Design the experience

  Widgets are standalone, MCP-compliant HTML components built with Fluent UI, automatically adapting to Copilot’s light and dark themes. You can even generate them using natural language with the generate-mcp-app-ui skill in Claude Code or GitHub Copilot CLI—making it faster to create polished, ready-to-use interfaces.

• Getting started is simple

  Enable your app’s MCP server → Add custom tools → Attach a widget → Deploy

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.NET MAUI Maps Introduces Built-In Pin Clustering

Pin clustering has officially arrived in .NET MAUI Maps, bringing a long-awaited capability to improve how dense map data is visualized. The update introduces automatic grouping of nearby pins into cluster markers, helping developers deliver cleaner and more performant map experiences. It also opens up new ways to handle interactions and customize clustering behavior across platforms.

Here’s what you need to know:

• What is pin clustering?

  Nearby pins are automatically grouped into a single cluster marker when zoomed out. As you zoom in, clusters break apart to reveal individual pins—giving you a cleaner, more intuitive map experience.

• Enable clustering

  It takes just one property to switch it on. Instantly, nearby pins are grouped into clusters with a count badge showing how many items are inside.

• Separate clustering groups

  Not all pins should behave the same. Whether it’s coffee shops, parks, hotels, or attractions - you can group them independently using the ClusteringIdentifier.

• Handle cluster taps

  Want more control? The ClusterClicked event lets you customize interactions—access cluster pins, location, and override default zoom behavior.

• Platform notes

  Android uses a built-in grid-based algorithm—no extra dependencies needed. iOS & Mac Catalyst leverage native MapKit clustering for smooth animations.

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What’s New in Power BI: April 2026 Release

Microsoft has released the April 2026 update for Power BI, introducing a fresh wave of enhancements across AI, reporting, and data modeling. The update continues to build on the platform’s rapid evolution in 2026, with a strong focus on improving how users interact with data and generate insights.

Here’s a quick look at what’s new:

• Copilot & AI

  Copilot in Power BI Mobile just got smarter. You can now chat with your reports directly from your phone or tablet—ask about KPIs, uncover what’s driving your numbers, and even generate AI-powered visuals on the go.

• Reporting

  Custom themes are now easier to manage with the new base theme switcher. Access it via the View ribbon → Themes, and seamlessly toggle between modern defaults or revert to previous base themes while updating your custom designs.

• Modeling

  Direct Lake now supports calculated columns and tables—delivering faster insights directly from OneLake without the need for time-consuming refreshes on large datasets.

• Visualisation

  The Date Picker by Powerviz introduces a more flexible and modern slicer experience, with presets, pop-up mode, smart labels, and rich formatting options to keep your reports both functional and on-brand.

View the full list of Power BI April 2026 updates!

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Visual Studio Releases 20 Must-Watch VS Live! Sessions

Microsoft has released 20 recorded sessions from VS Live! Las Vegas 2026, now available for on-demand viewing on the Visual Studio YouTube channel. The release gives developers who missed the event a chance to catch up on expert-led presentations at their convenience. Sessions are being rolled out in batches, making it easier for viewers to explore and revisit content over time.

Here’s what to expect:

• What’s in the series

  Dive into the topics shaping modern development—AI and Copilot-powered workflows, modern .NET and C#, cloud-native apps with Azure, developer productivity, and real-world architecture.

• Who you’ll learn from

  Hear directly from Microsoft engineers building these tools, alongside industry experts applying them to solve real challenges and ship production-ready apps.

• How sessions are released

  New content drops daily, with two sessions released each day—so you can explore at your own pace and focus on what matters most.

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Power BI Translytical Task Flows Reach General Availability

Microsoft has announced that Translytical Task Flows in Power BI are now generally available, marking a major step in transforming reports into action-driven experiences. The feature enables users to update data, trigger workflows, and interact with external systems directly within reports. This shift brings Power BI closer to a unified analytics and operations platform, reducing the gap between insight and execution.

Here’s what you can do:

• Add data

  Create new records straight from your report. For example, a customer service rep can add a new customer while reviewing accounts—and see it reflected instantly.

• Update data

  Modify existing records in real time. A logistics coordinator can update order statuses or add shipment notes while working through their queue.

• Delete data

  Clean up outdated or unnecessary records. Inventory managers can remove discontinued products while monitoring stock levels.

• Call external APIs

  Trigger actions in other systems via API requests. For instance, a sales rep can submit a discount request that posts directly to Microsoft Teams for manager approval.

• More capabilities

  Go beyond basic data edits with annotations, data quality management, workflow automation, and even AI-assisted decision-making.

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Azure MCP Tools Now Built Into Visual Studio 2022—No Extensions Needed

Microsoft has announced that Azure MCP tools are now natively integrated into Visual Studio 2022, removing the need for separate extensions and streamlining the developer experience. The update embeds these tools directly within the Azure development workload, enabling seamless access through GitHub Copilot Chat. This shift aims to reduce setup friction while giving developers easier access to over 230 tools across multiple Azure services.

Here’s what changed and why it matters:

• Built-in by default

  Azure MCP tools now ship with the Azure development workload. Once enabled in GitHub Copilot Chat, they stay active across sessions—no repeated setup.

• 230+ tools at your fingertips

  Access over 230 tools across 45 Azure services directly within GitHub Copilot Chat, supporting your entire development lifecycle.

• From learning to production

  Ask questions about Azure services, get architecture recommendations, configure apps, deploy resources, and troubleshoot issues—all without leaving Visual Studio.

• Quick setup

  Update Visual Studio 2022, ensure the Azure development workload is installed, sign in, and enable the Azure MCP Server in Copilot Chat.

• A few things to note

  Azure MCP tools are off by default and must be enabled manually. Availability depends on your Azure permissions and requires an active GitHub Copilot subscription.

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Dynamics 365 Contact Center Introduces Real-Time Post-Call Automation with Caller Hang-Up Events

Dynamics 365 Contact Center is introducing a new capability that triggers post-call actions instantly when a caller disconnects, enabling more reliable and automated workflows. The feature leverages caller hang-up events within Copilot Studio to ensure critical tasks like data updates and follow-ups happen in real time. This update aims to eliminate delays and inconsistencies in post-call processes while improving operational efficiency and data accuracy.

Here’s what you need to know:

• Why it matters

  Manual post-call tasks often lead to missed actions, outdated data, and gaps in reporting. Automating what happens after the call ensures nothing slips through the cracks.

• What’s new

  Voice agents can now detect end-of-conversation events and instantly trigger actions based on how a call ends—directly within Copilot Studio flows. This is powered by activity-based triggers, giving makers full control over post-call automation.

• How it works

  At the end of each call, the system generates a structured event (including activity type and context). Makers can define triggers based on these events—such as call outcome or reason—and automatically execute the appropriate workflows. The result? A reliable, event-driven approach to post-call automation.

• Key benefits

  Trigger post-call workflows instantly upon hang-up, improving data accuracy while enabling stronger governance, compliance, and actionable insights.

• Real-world scenarios

  Automate record updates and follow-ups, detect and recover from drop-offs, and gain deeper operational insights to optimise customer interactions.

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