Microsoft is introducing new capabilities in Copilot Studio to help organisations delegate shared business processes to AI agents that can work proactively and retain context over time. With agent accounts, business process memory, and automated triggers, businesses can build digital teammates that support collaboration and help streamline recurring tasks across their organisation.
Here's what you need to know:
Connect AI Agents with People, Systems, and Workflows
Agent accounts allow AI agents to work across Microsoft 365 using their own approved credentials and permissions. They can participate in conversations in Teams and Outlook, contribute to Word, Excel, and PowerPoint, and take on delegated tasks while maintaining clear accountability and oversight.
Retain Context and Improve Over Time
Business process memory helps agents carry forward relevant preferences and process knowledge into future tasks, reducing the need for people to repeat instructions. Upcoming agent refinement capabilities are also designed to help makers identify improvements, turn recurring tasks into workflows, and improve agent quality and cost efficiency.
Handle Complex, Long-Running Tasks
Triggers in the GitHub Copilot harness allow agents to start working when an external signal occurs or a scheduled interval is reached, without requiring a new prompt each time. Combined with planned browser-enabled cloud computer capabilities, these features open up new possibilities for automating complex, ongoing business processes.
Start with a Shared Business Process
The GitHub Copilot harness in Copilot Studio provides a foundation for building agents that can reason, execute tasks iteratively, and use skills across an organisation. For example, a company uses an executive business-case review agent to work across Outlook, Teams, and Word, apply company policies and precedents, and prepare decision-ready briefs for executive review.
Let AI agents simplify everyday tasks in Power Apps and Dynamics 365 with solutions tailored to your organisation’s needs. Explore Infinity AI Agents and contact us today to discuss how they can support your business.