Microsoft has announced a new capability in Dynamics 365 Customer Service that lets organizations build and embed custom productivity tools directly into the agent workspace. This update empowers teams to create tailored, task-specific utilities that streamline operations, boost efficiency, and adapt to unique service processes—all without leaving the platform.

Here’s what makes it powerful:

Tailored for your operations
Empower developers and admins to embed lightweight, task-specific tools directly into the agent experience.
Endless customization possibilities
Create tools like a quick warranty calculator, guided onboarding scripts, SLA tracking mini-dashboards, or even custom schedulers.
Built with familiar tech
Develop using HTML, JavaScript, and CSS, hosted in Dataverse, and easily surfaced in the productivity pane or session side panels.
Smart and efficient
Enjoy context-aware rendering, two-way data flow with Web API calls, and lightweight deployment — no full app build required.

Empower your team to do more — explore Infinity Buttons: The Full Collection and get in touch with us today!