The Customer Feedback Survey Agent, powered by Microsoft Copilot Studio, is now generally available in Dynamics 365 Contact Center. It allows organizations to collect customer feedback directly within chats, making the process faster and more seamless.

Here’s what’s new:

Choose your survey type
Start from scratch or pick one of the built-in templates: Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), or Customer Effort Score (CES).
Customise with ease
Add questions, automate workflows with Power Automate, and tailor your survey agents to match your business needs.
Deploy across channels
Publish your survey agent once and use it across voice, live chat, and social channel.
Why it matters
Survey agents help you centralise feedback collection, trigger contextual actions based on customer responses, leverage ready-made templates, and empower supervisors with insights to improve service quality.

Discover how AI can boost your productivity in Dynamics 365 and Power Platform—explore Infinity AI Agents and get in touch with us today!