Microsoft unveils April 2025 Power Apps update, emphasizing AI and governance enhancements

Microsoft has announced its April 2025 Power Apps update, introducing a suite of enhancements aimed at bolstering AI integration and enterprise governance. This update is part of the broader 2025 Release Wave 1, reflecting Microsoft's commitment to empowering organizations with intelligent, scalable, and secure low-code solutions.

The latest features are designed to streamline app development processes, enhance data security, and provide users with more intuitive tools for building and managing applications. These improvements align with Microsoft's ongoing efforts to support digital transformation across various industries.

Here are some of the updates:

• AI-Powered Development: Streamline CLI workflows with the new Actions Pane for Power Pages sites in VS Code Desktop, reducing the need to switch tools.

• Enterprise-Grade Governance: Gain deeper insights into Dataverse environments with the general availability of Audit settings via the Security Compliance center in Power Platform.

• Intelligent Apps: Customize Copilot Chat for standalone model-driven apps by extending it with knowledge sources and topics – coming soon in public preview.

• Learning and Documentation: Access the newly launched Microsoft Power Platform and Copilot Studio Architecture Center – your one-stop hub for all architecture-related resources within the Power Platform and Copilot Studio ecosystems.

See the full list here.

Microsoft enhances Dynamics 365 Contact Center with advanced workforce management tools

Microsoft has announced significant updates to its Dynamics 365 Contact Center platform, aiming to streamline workforce management and enhance operational efficiency. These enhancements are part of the 2025 Release Wave 1, focusing on improving customer service experiences through advanced planning and scheduling capabilities.

The updates are designed to assist contact center supervisors in optimizing agent schedules, ensuring better resource allocation, and maintaining high service levels. By leveraging these new tools, organizations can expect improved productivity and more consistent customer support outcomes.

Here are the features and its benefits:

• Shift Planning: Create shift templates to align staffing with capacity plans, assign the right skills to the right shifts, and maintain comprehensive shift calendars.

• Benefits of Shift Planning: Strengthen workforce management by organizing shift activities, balancing workloads, and ensuring coverage for critical tasks.

• Seamless Scheduling: Efficiently assign service representatives to maintain business continuity with flexible scheduling options.

• Benefits of Scheduling: Automate assignments, distribute breaks strategically, and quickly adapt schedules to evolving business needs.

Power Apps Studio boosts user experience with enhanced undo redo functions

Microsoft Power Apps Studio continues to refine its toolkit, empowering makers with more intuitive design capabilities. The latest enhancements streamline the app-building process, making it easier than ever to adjust and perfect every detail.

Here’s what’s new:

• Action Descriptions: Clearly see what each action will undo or redo to avoid unexpected changes.

• Expanded Capacity: Undo up to 100 actions, so you can experiment freely without losing progress.

• Enhanced Reliability: Enjoy a more robust experience with fewer errors and smoother rollbacks.

Microsoft retires Power BI Datamarts, introduces Fabric Data Warehouse as unified analytics platform

Microsoft has announced the retirement of Power BI Datamarts, transitioning users to the newly available Fabric Data Warehouse. This move marks a significant step forward in aligning data capabilities across its ecosystem, with changes set to roll out beginning June 1, 2025.

Here’s what you need to know:

• Benefits: The Fabric data warehouse, as the natural evolution of Power BI datamarts, offers many enterprise-ready benefits, including DDL/DML support, increased scalability, and more.

• Can you create new datamarts? Starting June 1st, 2025, creating a new Power BI datamart will no longer be available.

• What will happen to existing datamarts? Starting October 1, 2025, Power BI datamarts will not be supported and will be removed from workspaces. You can use accelerator scripts to migrate your datamart to a warehouse.

• Manually migrate your datamart – Step 1: Go to Transform Data, then Export Template.

• Manually migrate your datamart – Step 2: Create a Fabric warehouse from the Fabric portal. Then, go to Home Tab > Get Data > New Dataflow Gen 2.

• Manually migrate your datamart – Step 3: Select Import from a Power Query Template in the empty editor, then Save & Run. Connect Power BI reports to your Fabric Data Warehouse via the Default Semantic Model or as a data source.

AI innovation accelerates in Dynamics 365 Sales with latest Copilot advancements

Microsoft continues to push the boundaries of AI-powered selling with new updates to Copilot in Dynamics 365 Sales. The April 2025 wave brings fresh capabilities aimed at transforming how sales teams work, communicate, and close deals. These enhancements reflect Microsoft’s ongoing commitment to streamlining sales workflows through intelligent automation.

Here are the new advancements:

• Enhanced Email Summary Extensibility: The new extensibility API now supports additional input parameters—including full email content, metadata, message ID, conversation ID, and related CRM entities—enabling richer, more actionable third-party insights.

• Where Insights Appear: Premium users will see insights directly within the email summary on the Outlook canvas, while Standard users will find them on the key email info card in the Outlook side pane.

• Easily Save Meeting Notes to CRM: Streamline your workflow with the Save to CRM feature in Microsoft Teams. After meetings, you can now quickly edit and save summaries to the description field of the corresponding appointment in Dynamics 365.

Microsoft enhances customer service capabilities with April unified routing update

Microsoft has rolled out the latest update to Unified Routing in April 2025, continuing its commitment to improving customer service operations within Dynamics 365. This update reflects ongoing efforts to streamline intelligent work distribution and optimize agent productivity. As organizations adapt to growing service demands, Microsoft’s enhancements promise to deliver smarter, more responsive routing experiences.

Here are the updates:

• Least Active Routing for Messaging Channels: Ensure balanced workloads by assigning messages based on who ended their last conversation most recently and has the fewest active items in the queue.

• Presence Synchronization APIs: Keep your team available and efficient with smarter presence tracking—preventing overbooked service reps and improving response reliability.

• Shift-Based Routing with Workforce Management: Cut down on transfers and wait times by aligning conversations with your team's actual work schedules.

• Personalized Notifications for Returning Chats: Reconnect returning customers with the same agent for a seamless, personalized support experience.

• Routing Ruleset Templates (Bulk Management): Create and manage rulesets across multiple queues and workstreams—no more redundant configurations!

Microsoft strengthens monitoring capabilities for Power Platform developers

Keeping mission-critical apps running smoothly is essential for business success. Microsoft continues to invest in tools that help makers and administrators gain deeper insight into the performance of their apps. A new addition to the Power Platform toolkit is now in preview, offering enhanced support for managing production environments.

Here’s why should you use Monitor in Power Platform:

• Gain visibility: Access key performance metrics over time to get timely insights into the health of applications across your tenant.

• Simplify operations: Both admins and makers can more easily observe, diagnose, and troubleshoot issues within apps.

• Act faster: Quickly spot apps with degraded performance and use intelligent, built-in recommendations to explore potential solutions.

Microsoft expands capabilities of Copilot Studio with April 2025 update

Microsoft has rolled out its April 2025 updates to Copilot Studio, continuing its push to empower businesses with smarter, more intuitive AI-driven tools. The latest release brings expanded capabilities designed to streamline workflows and enhance user experiences across the platform.

Here are the improvements:

• Computer Use in Agents: Agents can now interact with websites and desktop applications like a human would—navigating menus, clicking buttons, and entering data—enabling automation across systems with graphical user interfaces.

• Advanced Approvals in Agent Flows (Public Preview): Build sophisticated multi-stage approval processes with distinct steps and decision-makers at each stage, improving workflow precision and accountability.

• Customer Managed Keys: Admins can now use Microsoft Azure Key Vault to create and manage their own encryption keys, offering enhanced control over data security at rest.

• ROI Analysis with Viva Insights: Track how your Copilot Studio agents are being used and assess the business outcomes they deliver, with built-in analytics powered by Viva Insights.

• Analytics for Autonomous Agents and Generative Orchestration: Access a comprehensive dashboard that surfaces KPIs like answer rate, action count, usage trends, session duration, and success rates—at both individual agent and aggregate levels.

Microsoft launches new resource hub for Power Platform and Copilot Studio

Microsoft has unveiled a centralized destination designed to help makers, developers, and architects better navigate the Power Platform and Copilot Studio. This new initiative brings together essential tools, guidance, and best practices to support building with confidence at scale.

Here’s what you’ll find:

• Architecture Key Concept: Discover the core principles and recommended practices that guide effective solution architecture with Power Platform and Copilot Studio.

• Reference Architectures: Explore expert-contributed examples showcasing real-world, proven patterns and best practices for building scalable and reliable solutions.

• Solution Idea: Get inspired by detailed architecture documentation for specific use cases, complete with step-by-step implementation guidance to help you bring similar solutions to life.

Visual Studio update enhances code consistency across teams

Microsoft has introduced a new capability in Visual Studio aimed at improving code consistency across projects. This update helps developers streamline collaboration by minimizing issues caused by file encoding mismatches, a common challenge in multi-developer environments.

How it works:

• Benefits: Set a default encoding to ensure consistency across your projects, minimizing the risk of character display issues and data corruption.

• How to set the default file encoding: Go to Tools > Options > Environment > Documents and enable Save files with the following encoding to specify your preferred default encoding.

• Handling conflicts: If Visual Studio encounters an encoding conflict when saving a file, it will alert you with a prompt. This helps you address potential issues immediately and prevent data loss or file corruption.