Microsoft has introduced the “My Schedule” calendar for Dynamics 365 Contact Center, streamlining workforce management for customer service teams. The new feature enables agents to view their shifts, time off, and tasks in daily, weekly, and monthly formats, helping them stay on top of their schedules more effectively.

What Is the Schedule Calendar?
The Schedule Calendar provides comprehensive insights into both productive tasks and non-productive shift bookings, so you’re always prepared for what’s next.
Key Features:
The key features of the Schedule Calendar include shift schedule bookings, day view, week view, month view, agenda view, and time-off requests.