Microsoft has introduced two powerful updates to Dynamics 365 Contact Center—SMS mobile numbers and SMS short codes—via Azure Communication Services. These enhancements give businesses more flexibility and reach in how they connect with customers through messaging.
Here’s what you need to know:
SMS Mobile Numbers (Expanded Availability)
ACS-based SMS is now supported in 10 additional countries: Australia, Belgium, Denmark, Finland, Ireland, Latvia, Netherlands, Poland, Sweden, and the UK.
This means organizations can:
• Enable two-way SMS for conversational customer support
• Use local mobile numbers to boost trust and deliverability
• Seamlessly integrate with Dynamics 365 Contact Center for easy setup & management
ACS SMS Short Codes
Now available in the US, Canada, and the UK, short codes make it easier to send high-volume, compliant messaging. With this update, organizations can:
• Use short, memorable numbers directly in Contact Center (no third-party SMS provider required)
• Simplify provisioning and management within the Microsoft + Azure ecosystem
• Ensure compliance and security, with carrier-approved short codes reducing spam risks