Microsoft releases AI summary for call quality in Dynamics Contact Center

Microsoft has introduced a new AI-driven capability aimed at enhancing call quality management within contact centers. This latest development reflects the company’s continued investment in empowering IT professionals with smarter tools for optimizing customer engagement.

Here are the features:

• AI Summaries for Supervisors: Quickly identify coaching opportunities and quality issues without listening to full recordings to help your team improve performance and boost customer satisfaction.

• All-in-One Conversation View: Access key insights in a single, streamlined interface. Everything you need to know, front and center.

• Call Summary & Transcript: Understand the conversation flow at a glance. Read a concise summary or dive into the full transcript—your choice.

• Survey & Metrics Review: Easily assess customer sentiment and agent performance with post-call surveys and detailed metrics.

• Conversation Journey Mapping: Track the entire customer interaction—from initial contact to resolution—including transfers, reassignments, and time to agent.

Microsoft rolls out agent flows in Copilot Studio

Microsoft continues to evolve the way organizations approach automation, bringing AI-driven innovation to the forefront. In its latest announcement, Microsoft unveils a transformative leap within Copilot Studio that reimagines how workflows are designed and executed. This development signals a new era of intelligent automation built for adaptability and scale.

Here are its capabilities:

• Agents + Agent Flows synergy: Work smarter and faster by using agents and agent flows together to streamline automation from design to deployment.

• Deterministic automation: Predefined action sequences ensure consistent execution, enabling better control, visibility, and issue resolution.

• Natural language creation: Describe your intent in plain language, and Copilot intelligently translates it into structured automation.

• Enterprise-ready actions: Use AI, generative, integration, and human-in-the-loop actions to build scalable automations for complex business needs.

Microsoft enhances cloud-native development with latest .NET Aspire update

Microsoft is taking another step toward streamlining cloud-native development with .NET Aspire. In a recent update, the team has introduced a new way to simplify how developers build distributed applications that span across local and cloud environments. This move strengthens the growing synergy between modern .NET tools and Azure services.

Here’s how:

• Instant setup: Quickly create Azure Functions with the Enlist in .NET Aspire orchestration option—just pick your Aspire version and go.

• Automatic service defaults: Configure essentials like OpenTelemetry, health checks, service discovery, and more—automatically.

• App Host made easy: Automatically create an App Host to orchestrate every project in your solution.

• Plug into existing solutions: No need to start from scratch—.NET Aspire integrates effortlessly with your current projects.

• Real-time insights: Monitor and debug your Azure Functions live to see exactly how .NET Aspire orchestrates your app.

Power BI enhances org apps to boost enterprise collaborations and governance

Power BI continues to evolve with enhancements aimed at improving efficiency and flexibility for enterprise teams. The latest updates reflect Microsoft's commitment to streamlining deployment processes and aligning development workflows with organizational needs. These improvements pave the way for even more powerful collaboration and governance capabilities on the horizon.

Here are some of the key enhancements:

• New customization options: Authors can now configure navigation to show a single pane with report pages within the app navigation.

• Git integration for org apps: Seamlessly bring your dev workflows, tools, and best practices into Fabric workspace-based development with Git integration.

• Deployment pipelines: Manage your org apps across development stages that align with your workflow—making it easier to create, manage, and deploy with confidence.

• New license support: Org apps will soon be available to customers with Pro workspaces—broadening access and flexibility.

• Support for paginated reports: Org app access now extends to the included paginated reports and the underlying semantic model that powers them.

Microsoft releases March 2025 Power Apps updates

Microsoft has released its March 2025 update for Power Apps, bringing a range of enhancements aimed at streamlining app development and improving user experience. This latest release continues to build on Microsoft’s commitment to empowering low-code innovation across organizations. Developers and makers can expect several improvements that support greater flexibility and productivity.

Here are some of the updates:

• Inline Editing in Plan Designer: Makers can now edit user roles and user stories directly inline within the Plan designer—making it faster and easier to iterate on app planning.

• Edit Existing Tables in Data Workspace: The Data workspace now allows full editing of existing tables, giving you greater flexibility and control over your data model alongside the ability to create new tables.

• Managed Availability for Power Platform: Introducing a new suite of capabilities to boost the resilience and availability of your Power Platform environment—including Dynamics 365 apps, Power Apps, Power Automate flows, and Copilot Studio agents.

• Multimedia Support in Model-driven Copilot Chat: Bring your Copilot-powered conversations to life with support for images, videos, and rich cards—adding clarity and creativity to user interactions.

• Power CAT Tools Enhancements: Accelerate your development workflow with updated Power CAT tools that automate key tasks and deliver expert insights based on real-world best practices.

See the full list here.

Microsoft unveils latest advancements in Copilot Studio for March 2025

​Microsoft has announced several significant enhancements to its Copilot Studio platform in March 2025. These updates aim to improve automation, reasoning capabilities, and integration within the Microsoft 365 ecosystem.

Here are some of the features:

• Autonomous Agents – Stay proactive with agents that automate responses to critical events using triggers and natural language.

• Deep Reasoning in Agents – Enable agents to handle complex business processes with advanced models like OpenAI o1, leveraging enterprise data for smarter decision-making.

• Agent Flows in Copilot Studio – Streamline repeatable business processes with predefined sequences of actions that run automatically, ensuring efficiency and consistency.

• Model Context Protocol – Seamlessly integrate knowledge servers and external tools into Copilot Studio, enabling faster development and scaling of intelligent agents.

• Open Web Search – Equip your agents with real-time access to high-quality web information, ensuring they can retrieve accurate insights even when configured knowledge sources are insufficient.

Here is the full list.

Power Apps enhances data entry with AI-powered efficiency

Capturing and processing information just got faster in Power Apps. Microsoft is introducing new AI-powered enhancements to streamline data entry and improve efficiency. Say goodbye to tedious form-filling and hello to a smarter way of working.

Here are the new enhancements:

• Paste images & extract insights: Instantly capture text and tables from images, automatically suggesting relevant field values—no retyping needed.

• Add files to populate forms: Upload or drag and drop supported files (.txt, .csv, .docx, .pdf, and images), and let AI extract key details to fill in your form, reducing manual effort.

• New form fill toolbar: Get a clear view of AI-generated suggestions, their sources, and a real-time count of pending reviews, making data entry more transparent and efficient.

• More control for makers: Customize AI assistance by opting specific fields out of AI suggestions via the Allow Form Fill Assistance setting in column properties.

Microsoft Power BI introduces notebooks and semantic links for analyzing semantic models

​Microsoft Power BI has introduced new capabilities aimed at enhancing the analysis and optimization of semantic models. These developments provide users with streamlined tools to improve model performance and efficiency.

Here’s what you need to know about these features:

• Fabric Notebooks – A low-code, interactive solution for data engineers and data scientists to build Apache Spark jobs, manage data workflows, and develop machine learning models.

• Semantic Link – Seamlessly connect semantic models with data science capabilities in Microsoft Fabric, unlocking deeper insights and advanced analytics.

• Powerful Notebooks to optimize your models

  • Best Practices Analyzer – Get AI-driven recommendations to enhance performance, DAX expressions, error prevention, maintenance, and formatting.

  • Memory Analyzer – Gain insights into memory and storage usage for optimized model performance.

  • Community Notebooks – Share and discover notebooks to elevate Power BI analysis and reporting with the wider Power BI community.

Microsoft updates terminology for AI and Copilot services

​In response to the evolving landscape of customer service and the integration of AI technologies, Microsoft has announced updates to the terminology used within its Copilot Service workspace. These changes aim to standardize language across platforms and enhance clarity for users.

Here’s what you need to know:

• New App Names: Say hello to Copilot Service workspace and Copilot Service admin center, replacing the previous Customer Service and Contact Center workspace/admin center names.

• AI Agents Redefined: The term AI Agent will now refer only to autonomous agents, making the distinction clearer.

• Human “Agents” Get a New Title: Microsoft is replacing agent with Customer Service Representative to highlight the human experts who assist customers.

• Coming Soon: These updates will start rolling out in April 2025.

Visual Studio 2022 makes debugging easier with the AI-powered IEnumerable visualizer

Microsoft Visual Studio continues to evolve, making debugging more intuitive and efficient for developers. With the latest advancements, working with complex data structures during debugging has never been easier. This update brings a smarter way to navigate and inspect collections, streamlining the debugging experience.

Here’s how the new improvements can help you:

• Syntax Highlighting for Editable Expressions: Keywords, classes, enums, and structures are color-coded, making queries easier to read and understand.

• Customizable Syntax Highlighting: Personalize your color scheme by navigating to Tools > Options > Environment > Font Colors. Select Text Editor and adjust the User Types color to match your coding style.

• Inline Copilot Chat for Editable Expressions: Modify and refine your queries effortlessly with AI-assisted suggestions.

• Copilot Chat Integration for Deeper Debugging: Engage with GitHub Copilot Chat for interactive troubleshooting and query optimization.