Microsoft Dynamics CRM – Modal Dialogs not Supported (Chrome)

Greg Olsen, 06 November 2014

If you are browsing CRM via a Chrome web browser with a version higher than v35, then you are likely to receive the following notification in CRM:

My Chrome version for testing (version 38):

What is the issue?

 What is happening here is that Chrome (and Firefox also) are deprecating modal dialogs, which now presents a nasty issue for Microsoft Dynamics CRM users. This started appearing from Chrome version 37. It was deprecated in Chrome version 35. Once Chrome got to version 37, modal dialogs was turned off by default.

How do I fix this?

At the time of writing this blog post isn’t a permanent fix, only a workaround (as noted in the first screenshot above) available.

To find out information about the workaround, navigate to the following address:

http://support.microsoft.com/kb/3000002