• Missing Command Bar Buttons for Products in Dynamics 365

      Zoe Sands, 26 April 2017

      I recently developed a Dynamics 365 CRM system that would be used for both English and German users. Both sets of users would have access to Products, but only the German users could not see the necessary command bar buttons even though they had the necessary permissions. I had a look at the butto

      Read the full article here
    • Dynamics 2016 Bulk Removing Solution Fields Gotcha

      Roshan Mehta, 18 April 2017

      Microsoft Dynamics CRM 2016 introduced a handy feature which allows you to add subcomponents (or entity assets) to a solution. This means you can strip down your solutions to only include the subcomponents you need. I recently needed to remove fields from a solution because no changes were made to

      Read the full article here
    • Dynamics 365 Server Side Synchronization, Queues, and Record Creation and Update Rules Configuration

      Colin Maitland, 04 April 2017

      In this video demonstrate how to configure Server Side Synchronization, Queues, and Automatic Record Creation and Update Rules for processing and converting Email Messages to Cases in Dynamics 365 for Customer Service. For the purposes of this video demonstration, an online trial of Dynamics 365 for

      Read the full article here
    • How to Install the Dynamics 365 App for Windows 10

      Colin Maitland, 31 March 2017

      In this video I am going to demonstrate how to install and configure the free Microsoft Dynamics 365 app for Windows 10 and how to sign-in to an online trial of Microsoft Dynamics 365 for Sales using the app. I will also demonstrate some basic navigation to get you started with using the app.  

      Read the full article here
    • Storage Considerations for Dynamics 365 Attachments

      Adrian Begovich, 30 March 2017

      Attachments in Dynamics 365 generally consist of important Microsoft Office documents, image files, PDF files and other crucial files for your organization. What you may not know is that you can save money and reduce your Dynamics 365 data usage by storing your attachments outside of CRM. This post

      Read the full article here
    • Dynamics 365 Multi Entity Business Process Flows

      David Mochrie, 20 March 2017

      Business Process Flows have been around for a while in Dynamics CRM (now Dynamics 365 of course), since 2013 in fact. They are very useful in helping organisations model their processes in CRM and help guide users through stages of the process. However, there are some limitations which are important

      Read the full article here
    • Editing the Site Map in Dynamics 365 using the built-in Site Map Designer

      Dominic Jarvis, 08 March 2017

      Editing the Site Map in a Dynamics CRM application can be a mission, particularly if you aren’t using any third party applications and editing the schema by hand, as it were. Fortunately, in the December 2016 update for Dynamics 365, Microsoft added an in-application Site Map editor called the Site

      Read the full article here
    • Microsoft PowerApps and Dynamics 365 OnSelect Example

      Arpit Malhotra, 28 February 2017

      Microsoft PowerApps provides the ability to users at any level in an enterprise to create fully functional apps without having to write any code or any app development skills. You can use pre-built app templates or start from scratch and connect to your existing services such as Excel, Dynamics 365,

      Read the full article here
    • 10 things you may not know about editable grid in Dynamics 365

      David Mochrie, 16 February 2017

      Editable Grid was released as a new feature in Dynamics 365 to much applause from the CRM community. In this blog, I’d like to dive into some things the editable grid can and can’t do. 1. What is editable grid? It's a custom control on an entity. It’s not enabled out of the box for any entity, you h

      Read the full article here
    • How to Bulk Migrate Dynamics CRM Licences to Dynamics 365 Licences using PowerShell

      Gayan Perera, 09 February 2017

      Along with the rename of Dynamics CRM to Dynamics 365 came new licenses. If you’re on Office 365 with the old Dynamics CRM licenses being assigned to users you will need to re-assign Dynamics 365 licenses to these users at some point. If you have tens of users then manually removing and assigning th

      Read the full article here
    • Tips for Dynamics CRM 2016 to Dynamics 365 On-Premise Upgrades

      Colin Maitland, 03 February 2017

      You can now upgrade your on-premises deployment of Microsoft Dynamics CRM 2015/2016 to Microsoft Dynamics 365. This is accomplished by downloading and installing the December 2016 Update for Dynamics 365. If your current version is Microsoft Dynamics CRM 2015 you need to upgrade to Microsoft Dynami

      Read the full article here
    • Microsoft Dynamics 365 Business Application Platform in a nutshell

      Arpit Malhotra, 25 January 2017

      Microsoft’s business application platform let organizations innovate business solutions faster. It helps them to build and extend modern business applications by composing analytics, user experiences, tasks automation all together using a wide-ranging and integrated set of services. It offers a rich

      Read the full article here
    • Options for Microsoft Dynamics 365 Free 30-Day Trial

      Colin Maitland, 18 January 2017

      In this blog I will provide a short description of the solution options when setting up a free 30-day trial of one or more of the CRM solutions in Microsoft Dynamics 365. The solution options are Sales, Customer Service, Field Service and Project Service Automation. The process for setting up a free

      Read the full article here
    • Intro to the Bot Framework with Dynamics 365

      Jordan Hohepa, 16 January 2017

      Since Microsoft’s Build 2016 Conference there has been a huge buzz around Artificial Intelligence Bots and Microsoft’s Bot Framework for developers, and recently I have been diving into the discovery and development of these bots for different platform. Bots aren’t anything new, they’ve been around

      Read the full article here
    • Queue Items Disappear on Queue Deactivation in Dynamics 2016

      Zoe Sands, 16 December 2016

      One of our clients had a situation where they had to deactivate one or more of their queues before reassigning all the queue items within it. They noticed that when they deactivated a queue all the items appeared to be deleted. (see image sequence below) This did not help them as they were unable to

      Read the full article here