The best way to look at our support team is as an extension of yours. We will look after you like you are one of the family.
We know that you are busy. We make sure that your support is provided by the specialists who actually built your CRM. Rest assured, you won't find any random "support only" people here! Our top guns know your business and CRM and work to quicker resolutions should anything come up.
We know that all business are different and some support services that work for one does not necessarily work for another. Whichever arrangement you prefer, we can work with you to ensure that you are happy with a support option that will be right for you. We pride ourselves in being totally focussed on your success, so we have made sure that support is fully accessible.
What that means is that we are not in the business of providing software insurance (like some others), where you pay and pay and never collect. Here at Magnetism, we make sure that you get the most out of your software support. So if you have a quiet month on the support front, you can bank your hours and roll them over to next month. How cool!