My solution has a custom entity called “Feedback”, and I will be adding icons and tooltips in Customer Service Experience column for a custom View called “Active Feedback”. I will be showing a happy face icon where Customer Service Experience is good, and sad face icon where Customer Service Experience is bad.
This can be achieved with a few configuration steps:
1. Create 2 16x16 PNG image Web Resources in Dynamics 365 – one for the happy face icon and one for the sad face icon
After adding these web resources, this is what I ended up with.
5. Save the changes made to the view, and Publish All changes made.
Let’s see the Icons and Tooltips in action. I will go back to “Active Feedback” view for the Feedback Entity. This time the view fields under Customer Service Experience column are showing Icons and Tooltips for respective fields.
Note: For now, Custom Icons and Tooltips can only be added to Read-Only Grids, not Editable-Grids.