• How to use a Microsoft Power Virtual Agent to Enhance your Website

      Ronelle Raath, 07 February 2020

      There are a few common tips on how to ensure you have a good website. Make sure your website is speedy, that its content is easily accessible and clear, to keep things simple and not over complicated as well as to ensure a personal touch by using real images of your business and people. The main g

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    • What are Measures within Microsoft Customer Insights and How To Use/Build Them

      Ronelle Raath, 04 February 2020

      Microsoft released Customer Insights (CI) in July 2019, giving you the ability to combine all your Customer data stored and managed across the whole business, within different platforms, into one unified Customer view.Within CI you also have the ability to set Measures, but what are Measures?Well, t

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    • Gotchas while Triggering Power Automate Flow from a Power Virtual Agent

      Ronelle Raath, 28 January 2020

      Microsoft launched Power Virtual Agents, a splendid new feature that enables you to create and deploy a resource, that can perform processes and engagement with your Users, all via a user-friendly no-code/low-code WYSIWYG editor!You can create an automated personalised conversation with your users t

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    • How to optimize Power Virtual Agent Conversations

      Ronelle Raath, 24 January 2020

      Power Virtual Agents are AI driven virtual agents that enables you to create an deploy a resource, that can perform processes and engagement with your Users, all via a user-friendly no-code/low-code WYSIWYG editor. Essentially this means you can have a personalized, friendly, interactive experience

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    • Customer Insights and Dynamics 365 Customer Cards

      Ronelle Raath, 21 January 2020

      With the new Customer Insights feature released by Microsoft, you now have the ability to combine all your Customer data stored and managed across the whole business into one unified Customer view. This unified Customer view can then be made visible in Dynamics 365 with the use of Customer Cards. Gi

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    • Deleting Data Sources in Microsoft Customer Insights

      Ronelle Raath, 20 January 2020

      With Microsoft Customer Insights, you can now unify all your Customer data stored and managed across the whole business across multiple data sources into one unified Customer view.This means that Contact information stored in Dynamics 365, as well as their related payment information (Invoices) stor

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    • Key Tips for Setting up Dynamics Customer Insights

      Ronelle Raath, 16 January 2020

      Recently I worked on setting up a Unified Customer using Microsoft Customer Insights for Magnetism Solutions. But where do you start? Essentially having insights into a unified customer profile, you can then better target customer engagements through actions like campaigns and support activities. S

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    • Insight Capabilities Available within Microsoft Dynamics 365

      Ronelle Raath, 07 January 2020

      The definition of an insight is…“The capacity to gain an accurate and deep understanding of someone or something.”Within Dynamics 365 this simply translates to…“The capacity to gain an accurate and deep understanding of your Customer within your business.”You can achieve this through several feature

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    • Improve Navigation when Creating Topics for Dynamics 365 Power Virtual Agents

      Ronelle Raath, 08 January 2020

      Power Virtual Agents are AI driven virtual agents that enables you to create an deploy a resource, that can perform processes and engagement with your Users, all via a user-friendly no-code/low-code WYSIWYG editor.To guide your Bot’s conversation with Users you use Topics. In this Blog I will highli

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    • Benefits of Customer Insights

      Ronelle Raath, 12 December 2019

      Microsoft released Customer Insights in July 2019, giving you the ability to combine all your Customer data stored and managed across the whole business into one unified Customer view. This had me thinking what are the key benefits of Customer Insights?So here are my findings on some key benefits:Cu

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    • Creating a Data Source within Customer Insights

      Ronelle Raath, 09 December 2019

      With the new Customer Insights feature released by Microsoft in July 2019, you now have the ability to combine all your Customer data stored and managed across the whole business into one unified Customer view. This means that Contact information stored in Dynamics 365, as well as their related paym

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    • Creating a Prediction (Binary Classification) Model with the AI Builder

      Ronelle Raath, 06 December 2019

      Recently, Microsoft have released new Artificial Intelligent functionality, which can easily be added to Power Apps and Microsoft Flow (now called Power Automate). At the time of writing this blog there are four AI Models, Form Processing, Object Detection, Prediction and Text Classification. This b

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    • Why can't I publish my AI Builder Prediction (Binary Classification) Model?

      Ronelle Raath, 02 December 2019

      Microsoft AI Builder is a Power Platform capability that puts awesome Artificial Intelligent capabilities at your fingertips.We have four AI models available in the preview release:PredictionForm ProcessingObject DetectionText ClassificationThe preview released only to Environments in the US and Eur

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    • Running a Microsoft Flow from a Business Process Flow in Dynamics 365

      Ronelle Raath, 29 November 2019

      Microsoft Flow can be configured to easily automate tasks which use a range of different applications and services. Not only can you connect to Dynamics 365 from Flow to work with records – you can also run Flows from within Business Process Flows in Dynamics 365.Create Flow:In this example I create

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    • Security and Restrictions for Microsoft AI Builder

      Ronelle Raath, 25 November 2019

      Before we start, what is the AI Builder?In a nutshell, it is a Power Platform capability that puts awesome Artificial Intelligent capabilities at your fingertips.While I’m writing this blog, it is currently available to you in a Preview released only to Environments in the US and Europe regions. Cer

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