• Users Not Disabling in Dynamics 365 v9 Online

      Satyvir Jasra, 11 February 2019

      To disable a user in Dynamics 365 online, we can remove their Dynamics 365 licences on Office Admin Centre. However, we recently had an issue where we removed all the licences for a user that included Dynamics 365 in Product licenses list and yet the user was still enabled in Dynamics 365 instances

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    • Power BI Desktop Memory Issue Resolution - Part 2

      Colin Maitland, 08 February 2019

      In part one of this article, I described my experience of a “not enough memory to complete this operation” error I encountered in Power BI desktop. In this part, I will describe the cause and resolution for this issue. The cause of the issue was actually the formula used for generating the Sequentia

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    • Power BI Desktop Memory Issue Resolution - Part 1

      Colin Maitland, 05 February 2019

      In this article I will describe a “Failed to save modifications to the server …  not enough memory to complete this operation” error I encountered in Power BI desktop and how this issue was resolved. The Power BI Data Model included a Referred Contact dimension table, Referrals fact table and a

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    • Optimising the Calendar Control for Opportunities

      David Mochrie, 25 January 2019

      The new(ish) Unified Interface for Dynamics 365 Customer Engagement comes with a whole stack of nice features. One of these is the calendar control. This has of course been around in the tablet and phone clients for a while now, but now we have the Unified Interface, I decided to take a closer look

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    • Dynamics 365 V9 Editable Grid Column Resizing Feature

      Jordan Hohepa, 24 January 2019

      In Dynamics 365 v9 both views and subgrids now have the option to become editable. When the option for editable grids has been enabled, the fields of the records can be edited from the view itself, so Users no longer have to enter each record individually. Views can be made editable from the view cu

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    • Add or Remove Events for Sub-grids in Dynamics 365

      Zoe Sands, 23 January 2019

      In Dynamics 365, you can add or remove onload events from a sub-grid by referencing functions by name. The two examples below show how this is done. Xrm.Page.getControl("mag_mygrid").addOnLoad(myMethod); Xrm.Page.getControl("mag_mygrid").removeOnLoad(myMethod) Because the addOnLoad and removeOnLoad

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    • Custom Entities in Business Process Flows for Model-Driven Apps

      Isaac Stephens, 21 January 2019

      The Issue: You may have noticed when creating Business Process Flows (BPF) in PowerApps from your own Entities that they don’t always show up in the dropdown box in the ‘create new’ wizard. This is because by default you are not able to create BPF’s from a custom Entity, you must first enable it you

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    • Making Changes to Record Create and Update Rules in Dynamics 365

      Zoe Sands, 15 January 2019

      A while back we had a client who decided to utilize Record Create and Update Rules (RCUR) in their CRM solution. This required us to make them approximately 30 RCURs, one for each queue they had in the system. Recently we have had some changes to make, rather than deploying the old solution with all

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    • A Brief Introduction to the Microsoft 365 and Dynamics 365 Admin Centers

      Harshani Perera, 10 January 2019

      This blog will give you a brief introduction to the Microsoft 365 and Dynamics 365 Admin Centers and some of their features. In order to access the Admin Center, you will require admin permissions. There are several admin roles which allow access to the Admin Center e.g. Global Admin, Dynamics 365 S

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    • Using Themes on Dynamics 365 to Manage Environments

      Harshani Perera, 19 December 2018

      When you are working with multiple environments such as Development, UAT and Test in Dynamics 365, it’s easy to get confused about which environment you are in. You might make changes or deploy to the wrong environment. A simple approach to mitigate this risk is to have different themes for each env

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    • Wrong Status Reason When Revising Quote in Dynamics 365

      Roshan Mehta, 05 December 2018

      We noticed an interesting issue when revising Quotes in Microsoft Dynamics 365, where the Status Reason of the revised Quote was set to something other than “Revised”. Through our normal troubleshooting, we checked to see if there were any plugins, synchronous workflows, or other logic in the syste

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    • Using Customer Service Schedules and Holiday Schedules in Dynamics 365

      Jasper Marri, 04 December 2018

      In a previous blog, I showed how to create Service level agreements (SLAs) in Microsoft Dynamics 365. In this blog, I’ll cover using Customer Service Schedules & Holiday Schedules in with the SLA. Suppose a client (Frosty Ltd.) logged a high priority case on Saturday to XYZ help desk which has a

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    • Marketing List Showing Multiple Subgrids on the Form in Dynamics 365

      Miguel Nepomuceno, 03 December 2018

      A customer recently upgraded to Dynamics 365 v9 and encountered this strange form issue with Marketing Lists. When viewing an existing Marketing List record, there are multiple subgrids on the form (screenshots in the next page of this doc). Upon investigating these subgrids it looks like there are

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    • Share PowerApps with Another User

      Megha Kainth, 30 November 2018

      PowerApps can easily be shared with another user from the same organisation. To share your app, sign in to PowerApps. Click on Apps. Select your App from the list and Click Share. Enter user’s name or email address. Check the Co-owner tick box if you would like the user to edit and share the app. Cl

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    • Create PowerApps using Data from Excel

      Megha Kainth, 29 November 2018

      PowerApps can be created using data from an Excel spreadsheet. Users can create their tables in Excel and upload it to OneDrive. In this blog, we will learn – how to create a PowerApp using Data from Excel. Open a worksheet in Excel and insert a table to it. Add some data such as First Name, Last Na

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