• Resolving Cryptography issues with the Dynamics CRM SDK in Azure Web Apps

      Jared Johnson, 18 December 2015

      When attempting to run applications that use the Dynamics CRM SDK in Azure Web Apps, you can get an exception when the app is trying to connect to CRM that looks like this: “ERROR: System.Security.Cryptography.CryptographicException: The data protection operation was unsuccessful. This may have been

      Read the full article here
    • How to Ensure Your CRM Project Comes in on Budget

      John Eccles, 11 December 2015

      Your CRM project doesn’t have to be like this! Magnetism has done many CRM projects that were on-time and on budget. But you will need to be intentional because in general, CRM projects are like most projects and most projects go over budget. In July 1997, the proposed new Scottish Parliament bui

      Read the full article here
    • Using Groupings from Other Dynamics CRM Entities in Charts

      David Mochrie, 02 December 2015

      CRM charts are really useful for displaying data in a summarised format, giving users a very clear picture of their data. When designing a chart, you will set the 'Horizontal (Category) Axis Labels' This is a wordy way of of asking ‘What do you want to group things by’. For example, you may want to

      Read the full article here
    • Use of Capacity in Service Scheduling in Microsoft Dynamics CRM

      Colin Maitland, 04 November 2015

      In this article I will demonstrate the use of Capacity when using the Service Scheduling Engine in Microsoft Dynamics CRM. I will demonstrate this using the example of a Service for the delivery of a one day “Service Scheduling Training” course. This example is similar to a scenario demonstrated in

      Read the full article here
    • Change How Data is Handled in a Merge Operation in Dynamics CRM

      Zoe Sands, 02 November 2015

      When writing a plugin on the “Merge” message in Microsoft Dynamics CRM, there are three entities you need to work with – although the merge function in CRM is only performed on two records at a time. These are the “Master”, “Subordinate”, and “UpdateContent” entities. When a merge is performed, a t

      Read the full article here
    • Integrating Vend with CRM 2015 using Webhooks

      Ahmed Anwar, 08 October 2015

      Concept of Webhooks Vend has its own REST APIs that can be called using .NET or any other platform. For example retrieving all customers by calling the /api/customers end point. However due to certain limitations, the Vend team introduced a new concept of accessing data via Webhooks. Webhooks are no

      Read the full article here
    • 9 Tips to Drive CRM Strategy

      John Eccles, 06 October 2015

      CRM, Customer Relationship Management, is NOT primarily a software technology. Rather, CRM is a business strategy.  Hence the rationale for implementing CRM must be because it is a good strategy for your organisation. Here is my working definition of CRM: “CRM is the business strategy to acqui

      Read the full article here
    • Migrate Closed Microsoft CRM Opportunities using SSIS Integration Toolkit

      Zoe Sands, 11 September 2015

      Recently I did a data migration from Microsoft Dynamics CRM On-Premise to CRM Online using the SSIS integration toolkit. This tool is useful for migrating data between CRM instances without needing to export everything into Excel spread-sheets or write a console application. While migrating opportun

      Read the full article here
    • Working with Dynamics CRM Activity Party Lists in C# Plugins

      Paul Nieuwelaar, 07 September 2015

      Every time I have to do something with activities in CRM it ends up taking way longer than expected. Unlike most entities in CRM, activities have a lot of unusual relationships and field types, not to mention all the behind the scenes processes which tend to not like when you introduce your own cust

      Read the full article here
    • Retrieving Dates in FetchXML Aggregation for use in Dynamics CRM Reports

      Zoe Sands, 23 July 2015

      While writing a report using FetchXML, I needed to perform aggregation on a linked-entity where I encountered a problem in that fields that are not aggregated have to be grouped. For most fields this is fine; however, for DateTime data types this can be problematic as you cannot group by a date on i

      Read the full article here
    • Subgrid Visual Errors when Hiding a Tab or Section in Dynamics CRM 2013-2015

      Jared Johnson, 21 July 2015

      During an upgrade from a CRM 2011 system to CRM 2015, testers reported that some subgrids in the system were occasionally having strange visual errors where the buttons were being pushed down into where the field labels were displayed, and if the subgrid was in a labelled section the section name wo

      Read the full article here
    • Power BI Microsoft Dynamics CRM Online – Power View Report Part 3

      Colin Maitland, 14 July 2015

      This is the third blog in a series of three blogs on how to create a simple Power View Report in Microsoft Excel to display information on Accounts and Opportunities retrieved from a Microsoft Dynamics CRM Online Organisation. The report is based on an ODataFeed related query created using Power Que

      Read the full article here
    • Power BI Microsoft Dynamics CRM Online – Power View Report Part 2

      Colin Maitland, 13 July 2015

      This is the second blog in a series of three blogs on how to create a simple Power View Report in Microsoft Excel to display information on Accounts and Opportunities retrieved from a Microsoft Dynamics CRM Online Organisation. The completed report will look similar that shown below. In my prev

      Read the full article here
    • Dynamics CRM 2013 – Problem with Dynamic Record URLs in Workflow Processes

      Roshan Mehta, 04 May 2015

      I recently encountered an issue with the use of dynamic record URLs in workflow processes in Microsoft Dynamics CRM 2013. These URLs are commonly used when sending e-mail messages through workflow processes, so users can simply click on a hyperlink which will take them to a specific record in CRM.

      Read the full article here
    • CRM 2013 – Error with Access Team Templates after Deployment

      Ahmed Anwar, 27 January 2015

      Access Teams in Dynamics CRM 2013 allow you to assign records to multiple users through the use of a sub-grid which references an Access Team Template. When deploying a solution which contains this sub-grid from one CRM environment into another, you may have come across the following error. The Req

      Read the full article here