• New Customization Experience in Dynamics 365

      Nick Chin, 15 November 2019

      You may have noticed a few years ago the Power Apps logo was added to the Dynamics 365 Solution Customization page. This was a sign of things to come.Microsoft has redesigned the way customizations are done in Dynamics 365.You can view the new Customization experience by clicking the “Try New Experi

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    • Dynamics 365 the Web Client has been deprecated

      Nick Chin, 31 October 2019

      The legacy Web Client has been deprecated as of September 2019. What does this mean? Microsoft has set the 1st of October 2020 for when the Web Client will no longer be available. If you are still using the legacy Web Client, you will need to transition to the Unified Interface by this date.Microsof

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    • Change in how to Enable Dynamics 365 Unified Interface

      Nick Chin, 25 October 2019

      The 2019 Wave 2 update has had some changes to the “Enable only the Unified Interface” setting.Paul’s blog describes how to enable the Unified Interface by default.Now with the Wave 2 release; “Enable only the Unified Interface” has been removed from the “System Settings”.This has been moved the Pow

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    • Dynamics 365: Solving the Action Invalid Argument error with Flow

      Nick Chin, 23 October 2019

      Have you ever had the “Invalid Argument” error from an Action before?This can happen when you are retrieving a record with code and it returns a null. If an Action has an EntityReference output, then it must always return data. So, if you encounter this problem, what should you do?If the logic is co

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    • Quickly create a manually triggered Flow in Dynamics 365

      Nick Chin, 17 October 2019

      There are multiple ways to create a triggered Flow with Dynamics 365. One way is by browsing to the Flow centre and creating the Flow.If you’re logged into Dynamics 365, Flow be accessed from the top left by clicking the Office 365 app button, then selecting Flow.Select the “Create” tab.Since we are

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    • Dynamics 365 Data Export Service Configuration Tip

      Nick Chin, 02 September 2019

      Recently I encountered an issue with the Data Export Service configuration.When you add the Data Export Service from the AppSource, it will open a new screen.In my situation the configuration was unable to find the Dynamics 365 organization.I noticed something was wrong with the URL. The URL has “po

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    • Bulk Updating Email Signatures in Dynamics 365

      Nick Chin, 21 August 2019

      Recently I needed to update the Email Signatures for all Dynamics 365 Users and insert information from the User record. Currently this can’t be done using the out-of-the-box solution. Even though Email Signature templates are basically email templates you are unable to insert field values like the

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    • Cleaning up your Users by Using Security Groups (Part 2)

      Nick Chin, 01 July 2019

      Following on from “Cleaning up your Users by Using Security Groups Part 1”, the previous blog covered the configuration of the Security Groups and setting Dynamics 365 to use a Security Group using the classic Admin Center interface. Now I will cover the same feature by instead using the new ‘Power

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    • Why is the Dynamics 365 App for Outlook not Appearing in Outlook

      Nick Chin, 27 June 2019

      Sometimes when you have added the Dynamics 365 App to Outlook it won’t display no matter how many times you click “ADD APP TO OUTLOOK” in the Dynamics 365 App for Outlook management menu and the Status will display “Added to Outlook”.One fix is to remove the Add-in through the Outlook webpage.1.&nbs

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    • Cleaning up your Users by Using Security Groups (Part 1)

      Nick Chin, 25 June 2019

      Is your company running multiple Dynamics 365 Instances Online? And does the “Enabled User” view contain Users who shouldn’t be in that instance? This is could be because Dynamics 365 by default will add Users to all Dynamics 365 instances when the Users have been assigned a Dynamics 365 license.&n

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    • Bringing Dates Back to the Future! Migrating Dates from CRM 4.0 to Dynamics 365

      Nick Chin, 20 June 2019

      Recently I was migrating Contact data from CRM 4 to Dynamics 365 and came across a Date Time issue. All the dates were correct besides the Date of Birth. Why is only the Date of Birth incorrect? This was because in CRM 4 the Date Time fields were set to "User Local", meaning the date is displayed i

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    • SSIS KingswaySoft - Multi-threading errors

      Nick Chin, 11 June 2019

      With the release of KingswaySoft v9.0 in July 2017, they added support for multi-threaded writing in the CRM destination component. When multi-threading is enabled you can set the number of threads to run simultaneously writing to CRM. I took over a project where the Batch Size was set to 200 and t

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    • Lookups vs OptionSets

      Nick Chin, 06 May 2019

      Why use a Lookup over an OptionSet? OptionSets are a simple way to deal with lists and will meet most of your requirements, however in some situation you might want to use lookups. Why would I choose to use Lookups instead of OptionSets? •    Large amount of Options:    

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    • Data Migration Is like Moving House

      Nick Chin, 29 March 2019

      I’m Nick and I have been working with Microsoft Dynamics CRM for over 10 years. In that time, I have done many data migrations and I have also moved to a new house a few times. There are many similarities between data migration and moving to a new house; I’m going to list a number of lessons I have

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    • Why Can't I Track or Set Regarding For Emails?

      Nick Chin, 26 March 2019

      In Dynamics 365, Microsoft have introduced the ‘Dynamics 365 App for Outlook’ to replace the old ‘CRM for Outlook’ plugin.Often users will want to track emails from Outlook in their CRM system. The ‘Track’ and ‘Set Regarding’ functionality in Dynamics 365 lets you link your email to an Entity like a

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