So you want to achieve your CRM potential

Magnetism are Microsoft Certified Trainers. We pride ourselves in combining real world CRM implementation experience with training expertise. So, how about considering one of our training offerings?

Custom training to suit your needs

If you run a custom CRM, then custom training will deliver the best results. Well trained, competent workers will confidently utilise CRM to do more in less time. You will realise the productivity and profitability gains you were promised that come with CRM.

We have years of experience at tailoring a training plan and delivering dynamic content specifically for our clients' CRM builds. Whether we partnered with you for your implementation or not, we can help you achieve your CRM potential through effective training.

Official Microsoft Courses

All official Microsoft Courses for CRM come with a Microsoft training manual and are perfect for preparing for CRM exams. They are designed around the the out-of-the-box CRM system so they are most ideal for organisations using relatively un-customised CRM and for the IT specialists who may need to manage and install and customise the system.


Microsoft Dynamics CRM: Customisation and Configuration:Course 80542A

This 3-day course teaches you the techniques required to customise Microsoft Dynamics CRM to meet the specialised needs of your business. We cover topics such as security; creation and configuration of entities; design of forms views and charts; auditing and solutions. By the end of it you will know how all these functions interact to produce a fully configured and effective CRM deployment.

Sales Management in Microsoft Dynamics CRM: Course 80546A

In this 1-day course we introduce you to the capabilities of Sales Management in Dynamics CRM allowing you to track and manage the sales process from enquiry to invoice. We will guide you through tools that you can leverage to help make your internal processes simpler so your sales force can focus on what is important - creating a differentiated experience for you customers.

Customer Service in Microsoft Dynamics CRM: Course 80545A

This 1-day course shows how your organisation can provide a great customer service experience using Microsoft Dynamics CRM. Additionally, we guide you through the process of working with your customers in Microsoft Dynamics CRM, including: resolution of customer complaints and service issues. The course will provide insight on managing all related correspondence, documents, contacts and conversations and demonstrate use of the centralised knowledge base.

Installation and Deployment in Microsoft Dynamics CRM: Course 80539A

This 2-day training course is for the tech-heads who support and deploy CRM solutions. It covers the installation instructions to run Dynamics CRM, the Microsoft Dynamics CRM Server, the E-Mail Router and Microsoft Dynamics CRM for Office Outlook as well as upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks.

It is never too late to develop skills and gain knowledge, so contact us today to discuss how we can help you and your team succeed with Dynamics CRM.


Secure your spot now...


...and get the most out of your CRM. Contact us to register your interest for any of the courses:

  • Custom Training

  • Customisation & Configuration

  • Sales Management

  • Customer Care

  • Installation & Deployment

  • All Microsoft Courses

Secure your spot now...

...and get the most out of your CRM. Contact us to register your interest for any of the courses:

A word from our friends...

"Magnetism collaborated with Harrison Grierson to design and develop a blended learning solution which delivered both classroom and on the job training to our staff...working collaboratively with us to plan a multi-phased programme which followed best practice principles of adult learning. Training was interactive and responsive to the learner's questions and individual learning needs"

Craig Gillett Learning and Organisation Development Manager Harrison Grierson